{"id":346,"date":"2026-04-03T06:25:32","date_gmt":"2026-04-03T06:25:32","guid":{"rendered":"https:\/\/heartcaresdevl.wpenginepowered.com\/?page_id=346"},"modified":"2026-09-20T14:42:17","modified_gmt":"2026-09-20T14:42:17","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/1heartcares.com\/southlake\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"page\" data-elementor-id=\"346\" class=\"elementor elementor-346\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a43457d e-flex e-con-boxed e-con e-parent\" data-id=\"a43457d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7560ab1 e-con-full e-flex e-con e-child\" data-id=\"7560ab1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea58423 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ea58423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-018ec0d e-con-full e-flex e-con e-child\" data-id=\"018ec0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0386d89 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0386d89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1Heart Caregiver Services is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we handle your SMS (Short Message Service) information and the steps we take to ensure it remains confidential.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a3b6a6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9a3b6a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">SMS\/TEXT Communications<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-089523e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"089523e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SMS communications are used to communicate with our clients; your name and phone number will be stored to our client database upon your approval and will not be shared with any third parties\/affiliates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-270e79f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"270e79f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you consent to receive SMS from 1Heart Caregiver Services, you agree to receive SMS as a method of communication. This opt-in allows us to send important updates, such as scheduled appointments, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a755b6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0a755b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Information We Collect<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0978c73 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0978c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When you communicate with 1Heart Caregiver Services via SMS, we may collect information such as your phone number, content of your messages, responding to your inquiries and providing customer support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70a831a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"70a831a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Use of SMS Information<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0674444 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0674444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The SMS information 1Heart Caregiver Services collect is used exclusively to provide you with important updates, appointment reminders, and relevant information regarding our homecare services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba2d241 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ba2d241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1Heart Caregiver Services do not use this information for any purposes other than those for which it was collected and\/or without your written consent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21fd898 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"21fd898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Protection of Your SMS Information<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6218a9d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6218a9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1Heart Caregiver Services protect your privacy seriously and employ industry-standard security measures to protect your SMS information from unauthorized access, disclosure, alteration, or destruction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01dca7b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"01dca7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1Heart Caregiver Services systems are designed to ensure that your data is safeguarded against unauthorized access, loss, or misuse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d8d20 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b5d8d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Disclosure of SMS Information<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d16aba9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d16aba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1Heart Caregiver Services assures you that your SMS information will not be shared with any third parties or affiliates for marketing\/promotional purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33fe3e2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"33fe3e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1Heart Caregiver Services do not sell, trade, or otherwise disclose your SMS information to any external parties unless required by law, necessary to protect the rights, property, or safety of 1Heart Caregiver Services, its users, or others and your rights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4813c8 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f4813c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Your Rights<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9037d31 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9037d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You have the right to access, correct, or delete your SMS contact or content data, except where retention is required by law. For assistance or to exercise your rights, please contact us at (844) 814-3278 or info@1heartcares.com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aeed53 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5aeed53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Retention Policy<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39518c8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"39518c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd33b85 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bd33b85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b94a07c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b94a07c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbfb5c3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cbfb5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Updates to This SMS Privacy Policy<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-850ba24 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"850ba24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1Heart Caregiver Services reserves the right update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9494dfa elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9494dfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Contact Us<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f56d87a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f56d87a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions or concerns about this SMS Privacy Policy or our privacy practices, please contact us at: <a href=\"tel:+19403443960\">(940) 344-3960<\/a> and\/or <a href=\"mailto:info@1heartcares.com\">info@1heartcares.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f671567 e-flex e-con-boxed e-con e-parent\" data-id=\"f671567\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b522fe e-con-full e-flex e-con e-child\" data-id=\"3b522fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae7039 elementor-widget elementor-widget-heading\" data-id=\"8ae7039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More Questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf790b elementor-widget elementor-widget-button\" data-id=\"3cf790b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/1heartcares.com\/southlake\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1Heart Caregiver Services is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we handle your SMS (Short Message Service) information and the steps we take to ensure it remains confidential. SMS\/TEXT Communications SMS communications are used to communicate with our clients; your name [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-346","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - 1Heart Caregiver Services - Southlake<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1heartcares.com\/southlake\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - 1Heart Caregiver Services - Southlake\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy 1Heart Caregiver Services is committed to protecting your privacy and ensuring the security of your personal information. 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