ABOUT 1HEART caregivers

Care You Can Rely On, Every Step of the Way

COMPANY OVERVIEW

Care Managed with Compassion and Expertise

Our mission is to provide high quality in-home care through a client-centered and service-oriented approach, one heart, one smile, one family at a time.

1Heart Caregiver Services is an in-home care agency that specializes in providing caregiving services to the elderly and other adults who require some assistance in meeting their healthcare needs.

We understand that caring for older adults and individuals with disabilities requires the presence of a caregiver who is not only experienced and trained but also trustworthy, honest and sensitive to the needs of her care recipient. Our caregivers are trained to work in conjunction with other professional service providers and to become first line reporters of changes in the client’s condition.

OUR HISTORY

In-Home Care Evolved

Professional & Trust-Oriented

Our innovative team approach is designed to address the specific needs of our clients and their families. We explore possibilities instead of focusing on limitations. Our caregivers are carefully matched to ensure they are an appropriate fit for the individual whose care they are responsible for.

Our caregivers are employees who are bonded, insured, health cleared and background checked.

The Immigrant’s Dilemma

Yet, like most immigrants who came to this country, Belina felt that moving to the United States was the best decision she could make for her family even though this meant being away from her parents who were now approaching their golden years.

The guilt and sadness of being far away and not being able to take care of her mother was frustrating but finding a reliable caregiver gave her the peace of mind that her mom was taken care of by someone who really cared for her.

The Heart of the Mission: Belina’s Story

The realization that other people have to cope with the same unfortunate situation inspired Belina to provide families with the peace of mind that even in their absence, their loved one was in good hands. Shortly after her mom’s passing, she started 1Heart, a company that was founded on a commitment that no one has to feel the frustration of not being there for their aging parents.

Since its inception, the 1Heart family of caregivers continue to provide reliable, responsible and professional in home care to every person they care for. This is her way of giving back to mom the love and care that she wasn’t able to give in person because of the distance that separated them.

“My mom continues to inspire me and I see her in every smile that we get from those that we take care of every single day. Nothing compares to family taking care of family but we are the next best thing.” – Belina C. Nernberg

Peace of Mind Starts Here

When you call 1Heart for in-home care services, you don’t just get matched with a caregiver. You work with a team of professional, experienced care professionals who will do their best to make sure that the highest standard of care is provided throughout the length of our services.

Our team is comprised of Staffing and Client Care Managers who will work closely with you starting with the initial Assessment, making the Plan of Care and carefully selecting the perfect caregivers to suit the needs, interests and preferences of your loved one.

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Our 1Heart Circle of Care

1. CLIENT ASSESSMENT

  • Complimentary consultation with the client and family
  • Discuss level of care, goals, preferences, and schedule
  • Complete a comprehensive assessment
  • Develop a personalized care plan tailored to the client’s lifestyle

2. MATCHING & SERVICE

  • Carefully match the client with a compatible caregiver based on
    skills and personality
  • Introduce the caregiver and coordinate the first visit
  • Ensure a smooth transition with a continuum of care
  • Begin providing compassionate, reliable assistance

3. PERIODIC EVALUATION

  • Ongoing communication with the client and family
  • Regular quality assurance check-ins
  • Adjust the care plan as needs change
  • 24/7 support whenever assistance is
    neede
Our Core Values

Excellence

We are constantly operating with professionalism, accountability, reliability, and carrying out processes efficiently with a sense of initiative and interdependence while delivering results with the highest standards possible.

Integrity

We consistently demonstrate sound moral and ethical principles at work. We act with honor and truthfulness with colleagues, caregivers, clients, healthcare and business partners.

Heart

At the very center of 1Heart is the innate sincerity and compassion we impart to each and every individual we encounter, as well as the company we work for and the families we serve.

Your 1Heart Team

Romulo Castillo Jr

Managing Director

Jeanette Castillo

HR & Accounting

Daniil Sheiko

Client Care Manager

Romulo Castillo Jr

Managing Director

Prior to joining 1Heart Caregiver Services, Romulo spent several years with hospitality and legal management. He intuitively sees the threads of opportunity that wind through an organization, bring them together into a coherent whole and helps others extend their thinking.

He is distinguished by his ability to identify, leverage, and develop talent. He has a contagious enthusiasm and passionate belief in people that inspires them to become prouder, stronger, and more valuable contributors to the company.

He holds a Bachelor’s degree in Hotel & Restaurant Management.

Romulo loves music. He got his start like so many DJs before him – playing for friends at parties. For over a decade, he has DJed for bars, clubs, and special events.

Belina brings with her a corporate experience of 23 years, with 13 solid years of experience as CEO of an employment agency and a senior care service company in Southern California. Belina’s principle-centered leadership and strength in her ability to combine corporate talents pave the way for the company to achieve greater heights.

Belina has a degree in Economics from the University of St. La Salle, Philippines. In 2013, she was honored with the Los Angeles IMAGE AWARDS – an award given to emerging leaders in business, community service, arts and entertainment.

In June 2014, she was also awarded the title of Ambassador of Goodwill by the HiFi (Historic Filipinotown) Neighborhood Council. This title is bestowed to carefully selected Filipino-Americans who are persons of integrity who have the ability “to promote, reach out, influence and mobilize public interest and support of the ideals, values, principles and programs of the Historic Filipinotown.” In December 2015, she was also the recipient of the TOPLA (The Outstanding Pilipinos in Los Angeles) Award for Leadership Excellence in Human Resources.

Belina’s company has been a certified member of reputable home care associations and have been featured in Asian newspapers and other media publications all over the United States like Yahoo! News, Google, TV, radio and newspaper online due to its various accomplishments, corporate programs and contribution to the senior care industry. Belina’s vision remains solid and strategic as the company moves forward in its goal of making a positive difference in the home care industry.

Jeanette Castillo

HR & Accounting

With 20 years of experience in the accounting and management industry in the Philippines and Singapore, Jeanette is a competitive and committed person. She believes that being reliable and trustworthy brings out the best in you and the company. Her commitment to updating financial statements, paying monthly payroll and preparing financial reports makes the company’s operations remarkable. Jeanette’s passion for office management comes from her love for personal interaction and organizational excellence.

Jeanette holds a Master’s degree in Business Administration and a Bachelor’s degree in Accountancy.

Away from work, Jeanette enjoys road trips, reading, watching movies and spending time with her family.

Belina brings with her a corporate experience of 23 years, with 13 solid years of experience as CEO of an employment agency and a senior care service company in Southern California. Belina’s principle-centered leadership and strength in her ability to combine corporate talents pave the way for the company to achieve greater heights.

Belina has a degree in Economics from the University of St. La Salle, Philippines. In 2013, she was honored with the Los Angeles IMAGE AWARDS – an award given to emerging leaders in business, community service, arts and entertainment.

In June 2014, she was also awarded the title of Ambassador of Goodwill by the HiFi (Historic Filipinotown) Neighborhood Council. This title is bestowed to carefully selected Filipino-Americans who are persons of integrity who have the ability “to promote, reach out, influence and mobilize public interest and support of the ideals, values, principles and programs of the Historic Filipinotown.” In December 2015, she was also the recipient of the TOPLA (The Outstanding Pilipinos in Los Angeles) Award for Leadership Excellence in Human Resources.

Belina’s company has been a certified member of reputable home care associations and have been featured in Asian newspapers and other media publications all over the United States like Yahoo! News, Google, TV, radio and newspaper online due to its various accomplishments, corporate programs and contribution to the senior care industry. Belina’s vision remains solid and strategic as the company moves forward in its goal of making a positive difference in the home care industry.

Daniil Sheiko

Client Care Manager

As a Client Care Manager, with a deep passion for compassionate care and a commitment to enhancing the lives of our clients, he is here to ensure that you and your loved ones receive the highest quality of personalized home care services. Daniil is responsible for the following:

  • Conducting thorough assessments to understand client’s needs and preferences.
  • Collaborating closely with the team of dedicated caregivers to ensure a seamless and compassionate care experience.
  • Regularly reviewing and adjusting care plans to meet evolving needs.
  • Serving as a constant point of contact for the client and family, providing guidance, answering questions, and addressing any concern.
  • Advocating for the well-being and ensuring that clients are receiving the best possible care.

Prior to joining the 1Heart team, Daniil had diverse background experiences as an Accountant for a restaurant chain. He has also experience as a bartender who completes specialized tasks to ensure the bar can provide high-quality drinks and service. He also progressively advanced his career as a bar manager who is responsible for handling administrative duties and ensuring that customers have a positive experience. On the side, he is a serious stocks trader. In his free time, he loves to be in the mountains skiing or doing water sports in the summer.