ABOUT 1HEART caregivers

Care You Can Rely On, Every Step of the Way

COMPANY OVERVIEW

Care Managed with Compassion and Expertise

Our mission is to provide high quality in-home care through a client-centered and service-oriented approach, one heart, one smile, one family at a time.

1Heart Caregiver Services is an in-home care agency that specializes in providing caregiving services to the elderly and other adults who require some assistance in meeting their healthcare needs.

We understand that caring for older adults and individuals with disabilities requires the presence of a caregiver who is not only experienced and trained but also trustworthy, honest and sensitive to the needs of her care recipient. Our caregivers are trained to work in conjunction with other professional service providers and to become first line reporters of changes in the client’s condition.

OUR HISTORY

In-Home Care Evolved

Professional & Trust-Oriented

Our innovative team approach is designed to address the specific needs of our clients and their families. We explore possibilities instead of focusing on limitations. Our caregivers are carefully matched to ensure they are an appropriate fit for the individual whose care they are responsible for.

Our caregivers are employees who are bonded, insured, health cleared and background checked.

The Immigrant’s Dilemma

Yet, like most immigrants who came to this country, Belina felt that moving to the United States was the best decision she could make for her family even though this meant being away from her parents who were now approaching their golden years.

The guilt and sadness of being far away and not being able to take care of her mother was frustrating but finding a reliable caregiver gave her the peace of mind that her mom was taken care of by someone who really cared for her.

The Heart of the Mission: Belina’s Story

The realization that other people have to cope with the same unfortunate situation inspired Belina to provide families with the peace of mind that even in their absence, their loved one was in good hands. Shortly after her mom’s passing, she started 1Heart, a company that was founded on a commitment that no one has to feel the frustration of not being there for their aging parents.

Since its inception, the 1Heart family of caregivers continue to provide reliable, responsible and professional in home care to every person they care for. This is her way of giving back to mom the love and care that she wasn’t able to give in person because of the distance that separated them.

“My mom continues to inspire me and I see her in every smile that we get from those that we take care of every single day. Nothing compares to family taking care of family but we are the next best thing.” – Belina C. Nernberg

Peace of Mind Starts Here

When you call 1Heart for in-home care services, you don’t just get matched with a caregiver. You work with a team of professional, experienced care professionals who will do their best to make sure that the highest standard of care is provided throughout the length of our services.

Our team is comprised of Staffing and Client Care Managers who will work closely with you starting with the initial Assessment, making the Plan of Care and carefully selecting the perfect caregivers to suit the needs, interests and preferences of your loved one.

Find Care Near You

Need Help right now? Call us any time at: ( 1 (844) 814-3278 )

Need Help right now? Call us any time at:

How it Works

1. CLIENT ASSESSMENT

  • Complimentary consultation with the client and family
  • Discuss level of care, goals, preferences, and schedule
  • Complete a comprehensive assessment
  • Develop a personalized care plan tailored to the client’s lifestyle

2. MATCHING & SERVICE

  • Carefully match the client with a compatible caregiver based on skills and personality
  • Introduce the caregiver and coordinate the first visit
  • Ensure a smooth transition with a continuum of care
  • Begin providing compassionate, reliable assistance

3. PERIODIC EVALUATION

  • Ongoing communication with the client and family
  • Regular quality assurance check-ins
  • Adjust the care plan as needs change
  • 24/7 support whenever assistance is
    needed
Our Core Values

Excellence

We are constantly operating with professionalism, accountability, reliability, and carrying out processes efficiently with a sense of initiative and interdependence while delivering results with the highest standards possible.

Integrity

We consistently demonstrate sound moral and ethical principles at work. We act with honor and truthfulness with colleagues, caregivers, clients, healthcare and business partners.

Heart

At the very center of 1Heart is the innate sincerity and compassion we impart to each and every individual we encounter, as well as the company we work for and the families we serve.

Your 1Heart Team

Mikael Cruz

Managing Director

Paula Cruz

Director of Operations

Mikael Cruz

Managing Director

Work Experience

Mik has almost 2 decades of experience in Sales and Marketing in the Real Estate industry. He started his journey as an entry level sales agent and worked his way up to being a department head, handling Corporate Sales. He has worked with some of the Philippine’s top real estate developers ranging from mid-level projects to high-end and luxury properties. He was assigned to sell worldwide, with a focus on regions including Asia, the United Arab Emirates, Australia, and North America, in addition to managing local sales. His longevity in the business was mostly due to his satisfaction in servicing his clients and being able to help them purchase their dream homes; ensuring that they made the right and best decision.

Educational Background

Mik’s Educational background is in Information Technology and Culinary, but he found his passion in interacting with people and decided to shift into sales and marketing.

Belina has a degree in Economics from the University of St. La Salle, Philippines. In 2013, she was honored with the Los Angeles IMAGE AWARDS – an award given to emerging leaders in business, community service, arts and entertainment.

What inspired you to open your own home care company?

Mik is primarily motivated by two factors. Family comes first – he was raised in a close-knit family and understands the importance of looking after your own family. His grandfather had a stroke when he was in college. In order for his grandparents to always have someone available, he and his parents agreed that he would drop out of school for a semester. His grandmother’s life was somewhat simpler because he was there to assist in caring for his grandfather. His second source of inspiration is caregivers. The bulk of his clients were caregivers during his time marketing real estate in the global market. Knowing that his clients were able to invest their hard-earned money to purchase the homes of their dreams for their family brought him joy. He hopes that through this business, he will be able to help clients, and their families get the best quality of care and help caregivers provide for their own families as well.

Paula Cruz

Director of Operations

Paula started her career in Sales and relationship management since 2005 as A Medical Representative for one of the top Japanese Pharmaceuticals, Takeda at that time. In 2010 she decided to explore the Real Estate industry by joining SM Development Corp. Took the PRC exams and became a licensed real estate broker. As part of her stint in Real Estate she briefly joined Global Estate Resorts Inc and moved to Century Properties as Assistant Director of Sales of International Sales saturating potential market here in the US and Singapore. In 2014 she joined the n0. 1 Telecommunications Company in Philippines , Globe as Senior Account Manager for Enterprise Accounts. During her time with Globe, she was assigned to manage top corporate accounts identify business potential and help grow their business by providing services that are tailored fit for their operations.

Paula draws her inspiration from her deeply rooted family values and a strong desire to serve others. Growing up in a close-knit family, she was raised with the importance of service and compassion, especially in caring for elders, including her grandparents. She witnessed firsthand the fulfillment of helping and caring for seniors through her mother, who started as a caregiver and later built her own business in the caregiving industry. Paula carries a strong sense of community responsibility, striving to make a positive impact by giving back and contributing to the well-being of others.
Paula holds a bachelor’s degree in Hospitality Management from University of St. La Salle.