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1100 Orangethorpe Ave., Suite 252D Anaheim, CA 92801

(844) 814-3278

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ABOUT 1HEART

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OUR SERVICES

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The 1Heart Circle of Care

Senior Care Services

The 1Heart Circle of Care is our way of ensuring that seniors receiving care get the best home care services possible. The Circle of Care model was developed in accordance with our company’s goal of having zero hospital readmissions for our clients. The model constitutes seven steps that flow in a continuous cycle. A 1Heart Client Care Manager (CCM) will work with your family to guide you through this process.

Our senior care staff is familiar with West Covina and the surrounding communities and will help your family develop an appropriate caregiving plan. Our Circle of Care model has received several awards and honors for its high standards of care, and hundreds of families have written reviews and provided testimonials of our professional home care services.

When you are ready to learn more about the companionship and caregiving we provide in the West Covina region, please contact us. Our professional staff can assist with services ranging from part-time companionship and transportation to medical appointments and social outings to 24-hour Alzheimer’s or dementia care.

 

1Heart Caregiver Services Can Help You

When you need professional senior care in West Covina, please contact us to discuss our flexible and affordable home care programs. Our advisors can answer all your questions. Simply call us at (844) 814-3278.

 

Why is 1Heart Caregiver Services’ Circle of Care Model Special?

The Circle of Care model is the foundation that guides all of our services and all interactions between your family and our agency. The Circle of Care informs all decisions made through the seven steps, starting at the initial evaluation and moving through ongoing evaluation. These seven steps ensure that all home care services meet your family’s preferences and individualized needs. The features families like most about the Circle of Care model are its flexibility and adaptability; it is easy to change services as your loved one’s needs change. We encourage all families and prospective clients to read about each step. This information will show you just how different 1Heart Caregiver Services is from other providers in West Covina!

1. EVALUATION

When we start working together, an appointment is made for a 1Heart Caregiver Services Client Care Manager (CCM) to visit you at home and discuss your family’s needs and preferences. This meeting is ideal for asking questions and discussing concerns and fears. Your CCM will review this information and use it to create your loved one’s home care plan.

2. PLAN OF CARE

After the care plan is developed, your CCM will discuss our care recommendations with you. Please remember that the services included in your care plan can be changed at any time. 1Heart will never “lock you in” to a senior care contract that is not beneficial to your loved one.

3. STAFFING

1Heart Caregiver Services’ Staffing Officer will talk with your CCM to recommend the best caregiver(s) with the experience your family member needs while meeting the personal preferences requested in your personal care plan.

4. CAREGIVER MATCHING

1Heart Caregiver Services’ Staffing Manager and your CCM will give you our professional recommendations for the caregiver(s) for your loved one. You always have a choice when selecting caregivers, and we always welcome your feedback!

5. START OF SERVICE

Once you have selected a caregiver, your CCM will discuss finalizing the Service Agreement. The payment rates detailed in your Service Agreement depend on your home care package. Because this is a financial and legal discussion, you may wish to include the care recipient, family members, or a conservator in this meeting.

6. CASE MANAGEMENT

Your CCM actively manages your family’s caregiving services and ensures our senior care aligns with your agreed-upon Service Agreement. Your CCM will manage and monitor all caregivers assigned to your family to ensure they follow 1Heart Caregiver Services’ best practices and care standards.

7. PERIODIC EVALUATION

We understand that your parents’ or loved ones’ needs will likely change over time. Because of this, your CCM will check in with you to discuss any changes in your needs or preferences. At 1Heart Caregiver Services, we take pride in becoming “part of your extended family.” We are always available to help you meet your loved one’s needs.

1Heart Caregiver Services: We’re Always Available to Help You.

If your parents or loved one lives in West Covina and wants to learn about in-home care services, we are always available to discuss how we can help. Call us today to set up an appointment at your convenience.

We look forward to meeting you and discussing your family’s needs and questions.