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16530 Ventura Blvd. Suite 500, Encino, CA 91436

(818) 906-4441

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ABOUT 1HEART

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The 1Heart Circle of Care

Senior Care Services

The 1Heart Circle of Care is how our agency ensures that seniors in our care get the best home care services possible. The Circle of Care model was intentionally developed to guide our agency’s goal of having zero hospital readmissions for our seniors. The model incorporates seven steps that progress in a continuous cycle. A 1Heart Client Care Manager (CCM) collaborates with your family throughout the entire process.

Our senior care staff is familiar with Los Angeles and the surrounding region and will assist your family in determining an appropriate caregiving plan. Our Circle of Care model has been awarded several professional honors for its high standards, and hundreds of families and individuals have provided testimonials about their experiences with our professional home care services.

If you or a loved one want to explore the companionship and caregiving services we offer throughout Los Angeles, please call us. Our professional staff can speak with you about all of our programs ranging from occasional companionship and transportation to medical appointments and social outings to 24/7 monitoring for Alzheimer’s or dementia care.

Professional Help with 1Heart Caregiver Services

If you or a loved one could benefit from professional senior care in the Los Angeles area, please call us at (818) 906-4441 to discuss our flexible and affordable home care programs. Our advisors will gladly answer all your questions.

What Makes 1Heart Caregiver Services’ Circle of Care Model Unique?

The Circle of Care model guides all of the services our agency provides to your family. The Circle of Care contains seven steps, beginning with your initial evaluation and moving along to ongoing evaluation. These steps ensure that our home care services meet your preferences and personal needs. We encourage you to read about each step as it shows how different 1Heart Caregiver Services is from other care agencies in Los Angeles!

1. EVALUATION

When we start working together, a 1Heart Caregiver Services Client Care Manager (CCM) will schedule an in-home visit to learn about your family’s needs and preferences. You are encouraged to ask questions and discuss concerns! Your CCM will then draft your loved one’s in-home care plan.

2. PLAN OF CARE

Using the care plan, your CCM will discuss our recommendations. It’s important to note that services can be changed at any time. 1Heart never “locks you in” to a senior care contract.

3. STAFFING

The 1Heart Caregiver Services’ Staffing Officer will meet with your CCM to select the most appropriate caregiver(s) for your family. Our staffing recommendations are based on the needs and preferences in your personal care plan.

4. CAREGIVER MATCHING

Your CCM will talk with you about our recommendations for the caregiver(s) for your family. We always try to provide you with choices for selecting caregivers, and your feedback is welcome!

5. START OF SERVICE

Once the caregiver is selected, your CCM will set up a time to finalize the Service Agreement. The rates and fees detailed in your Service Agreement depend on your home care services. Because of the financial and legal nature of this discussion, the care recipient, family members, or a conservator may wish to attend this meeting.

6. CASE MANAGEMENT

Your CCM manages all caregiving services and ensures our senior care fulfills your Service Agreement. Your CCM will monitor all caregivers working with your family to maintain 1Heart Caregiver Services’ professional practices and care standards.

7. PERIODIC EVALUATION

We know that your loved ones’ needs may change over time. To address this, your CCM will routinely discuss any changes in needs or preferences. Our caregivers take pride in becoming “your extended family” and helping to address your family’s needs.

1Heart Caregiver Services: We Can Help.

If your parents or loved one lives in Los Angeles and wants to explore the benefits of in-home care services, we’re happy to discuss how we can help. Call us today and make an appointment at a time that’s most convenient for you.

We look forward to meeting you, answering your questions, and learning about your family’s needs.