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895 Dove St., Suite 300, Newport Beach, CA 92660

(949) 919-0137

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ABOUT 1HEART

 

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OUR SERVICES

 

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The 1Heart Circle of Care

Home Care Services

We developed the Circle of Care program to ensure families receive the best senior care services possible. This program was created to support 1Heart Caregiver’s goal of zero hospital readmissions. The program progresses through seven steps that flow in a continuous cycle.

Our home care staff is familiar with the Newport Beach region and will always work with you to develop the most appropriate and affordable caregiving plan. Over the years, our Circle of Care program has received professional awards and accolades, and hundreds of families throughout California have offered testimonials supporting our high-quality senior care services.

When your family is ready to discuss our services throughout Newport Beach, reach out. Our staff can provide detailed information about all services, which range from occasional companionship or transportation for groceries, medical appointments, or social outings (ideal for times when you’re unable to routinely stop by) to around-the-clock Alzheimer’s or dementia care.

 

1Heart Caregiver Services Can Help Your Family

If you need reputable and professional senior care for family living in Newport Beach, please consider our affordable home care options. Our Circle of Care advisors can answer all questions you have. Simply call us at (949) 919-0137 or contact us through our online form.

 

What Makes the Circle of Care Program Unique?

The Circle of Care program informs all senior care services and guides discussions between your family and 1Heart. Our program has seven steps, beginning at your initial evaluation meeting and leading through ongoing evaluation. These steps help ensure all home care services meet your family’s preferences and health and wellness needs. Families value our Circle of Care program because it is highly flexible and customizable as your loved one’s needs change. If you’re considering in-home care for your family, review each step to learn what makes 1Heart Caregivers a step above other Newport Beach agencies!

1. EVALUATION

To start creating your care plan, a 1Heart Caregiver Services Client Care Manager (CCM) will schedule a time to meet with you and discuss your care needs and preferences. Families are encouraged to discuss any concerns and ask questions. Your CCM will gather all the information to create your care plan.

2. PLAN OF CARE

After developing your care plan, your CCM will meet with your family to review our professional recommendations. It’s important to note that the services outlined in your family’s plan can be modified whenever needed. Families in our care are never “locked in” to home care services that are not necessary or beneficial.

3. STAFFING

1Heart Caregiver Services’ Staffing Officer meets with your CCM to match staffing to your family’s needs. We aim to match the best caregiver(s) with the needs and preferences your family is looking for.

4. CAREGIVER MATCHING

1Heart Caregiver Services’ Staffing Manager will discuss our staffing recommendations with your family and your CCM. Families are encouraged to review the proposed staff and let us know who they prefer to work with. We always try to give you choices!

5. START OF SERVICE

Once a caregiver(s) has been selected, your CCM will schedule a time to finalize your Service Agreement. The fees outlined in the Service Agreement align with the home care needs that were discussed in previous steps. As this meeting has legal and financial implications, you are encouraged to invite the care recipient, additional family members, or a conservator.

6. CASE MANAGEMENT

Your CCM regularly manages all services in your family’s care plan to ensure all senior care meets your finalized Service Agreement. Your CCM monitors and manages the caregiver staff to ensure professional standards and best practices are always followed.

7. PERIODIC EVALUATION

Over time, your family’s medical and social wellness needs may change. Your CCM regularly contacts you to discuss changes in preferences or health/medical conditions. At 1Heart, we are always available to help. Consider our team part of your extended family!

1Heart Caregiver Services: Your Extended Family

If your parents or loved one resides in Newport Beach and is ready to learn more about in-home care services, we are ready and available to help. Call today and set up an appointment that works best for your family’s schedule. Our advisors look forward to discussing your family’s needs and answering all questions.