ABOUT 1HEART caregivers
COMPANY OVERVIEW
Our mission is to provide high quality in-home care through a client-centered and service-oriented approach, one heart, one smile, one family at a time.
1Heart Caregiver Services is an in-home care agency that specializes in providing caregiving services to the elderly and other adults who require some assistance in meeting their healthcare needs.
We understand that caring for older adults and individuals with disabilities requires the presence of a caregiver who is not only experienced and trained but also trustworthy, honest and sensitive to the needs of her care recipient. Our caregivers are trained to work in conjunction with other professional service providers and to become first line reporters of changes in the client’s condition.
Our innovative team approach is designed to address the specific needs of our clients and their families. We explore possibilities instead of focusing on limitations. Our caregivers are carefully matched to ensure they are an appropriate fit for the individual whose care they are responsible for.
Our caregivers are employees who are bonded, insured, health cleared and background checked.
Yet, like most immigrants who came to this country, Belina felt that moving to the United States was the best decision she could make for her family even though this meant being away from her parents who were now approaching their golden years.
The guilt and sadness of being far away and not being able to take care of her mother was frustrating but finding a reliable caregiver gave her the peace of mind that her mom was taken care of by someone who really cared for her.
The realization that other people have to cope with the same unfortunate situation inspired Belina to provide families with the peace of mind that even in their absence, their loved one was in good hands. Shortly after her mom’s passing, she started 1Heart, a company that was founded on a commitment that no one has to feel the frustration of not being there for their aging parents.
Since its inception, the 1Heart family of caregivers continue to provide reliable, responsible and professional in home care to every person they care for. This is her way of giving back to mom the love and care that she wasn’t able to give in person because of the distance that separated them.
“My mom continues to inspire me and I see her in every smile that we get from those that we take care of every single day. Nothing compares to family taking care of family but we are the next best thing.” – Belina C. Nernberg
When you call 1Heart for in-home care services, you don’t just get matched with a caregiver. You work with a team of professional, experienced care professionals who will do their best to make sure that the highest standard of care is provided throughout the length of our services.
Our team is comprised of Staffing and Client Care Managers who will work closely with you starting with the initial Assessment, making the Plan of Care and carefully selecting the perfect caregivers to suit the needs, interests and preferences of your loved one.
Need Help right now? Call us any time at: ( 1 (844) 814-3278 )
We are constantly operating with professionalism, accountability, reliability, and carrying out processes efficiently with a sense of initiative and interdependence while delivering results with the highest standards possible.
We consistently demonstrate sound moral and ethical principles at work. We act with honor and truthfulness with colleagues, caregivers, clients, healthcare and business partners.
At the very center of 1Heart is the innate sincerity and compassion we impart to each and every individual we encounter, as well as the company we work for and the families we serve.
Managing Director
Rhea’s passion for caregiving spans both her personal & professional life. At a personal level, Rhea has been the primary caregiver to her son who was born with a congenital heart defect, and her dad who has battled a few rounds of cancer. Professionally, Rhea is a licensed nurse. She has over 20 years of healthcare industry experience working on various frontline and administrative functions. Rhea’s insight into the challenges associated with caregiving is the primary driver behind her desire to give back to the community. As the Managing Director of 1Heart Caregiver Services Pasadena, CA office, Rhea is positioned well to lead her team in delivering the best-in-class caregiver experience directly to clients and business partners in the San Gabriel Valley. As Managing Director, Rhea oversees the overall operations and care delivery strategy of 1Heart Caregiver Services throughout the San Gabriel Valley. In 2022, Caregiving.com recognized Rhea with the Caregiving Visionary Award. In her spare time, Rhea likes to travel, hike, and try out new restaurants.
Director of Operations
Randy Cruz is the Director of Operations for 1Heart Caregiver Services Pasadena, CA office. He brings with him over 15 years of progressive professional experience in account management and sales in the telecom, consumer goods, and general goods sectors. Randy has successfully collaborated with key stakeholders in firms based in Southeast Asia and the Greater Los Angeles region. He was able to identify practical and common-sense solutions to issues experienced by firms of all sizes — from small family-owned businesses to large multi-location enterprises. According to Randy, his customer-centric approach has been the cornerstone of his success; an attribute he plans to carry forward in his role with 1Heart. When not at work, Randy enjoys road trips and camping with his family.
Client Care Manager
As 1Heart Caregiver Services Pasadena, CA office Client Care Manager, Ann serves as the liaison between the client and the 1Heart team to ensure that the client’s non-clinical plan of care is executed well. Prior to joining the 1Heart team, Ann had over 15 years of customer service experience. She progressively grew her career from being an individual contributor to being a manager where she was able to mentor and coach team members through difficult and complicated customer issues. Ann’s welcoming and encouraging demeanor allows her to connect well with clients, and 1Heart’s frontline team well. Her genuine desire to help clients and their families identify the best solution and work through issues experienced is a welcome addition to the 1Heart Caregiver Services Pasadena, CA team. Ann loves to travel during her free time.
