Privacy Policy
Your privacy is very important to us. JL Senior Care LLC dba 1Heart Caregiver Services (“we,” “our,” or “us”) is committed to protecting the personal information of all applicants, clients, and website visitors. This Privacy Policy explains how we collect, use, and protect your information, including data submitted through our website forms and text messaging services.
- Information We Collect. We may collect personal and application information that you voluntarily provide to us. This may include your name, address, phone number, and email address. If you submit a caregiver application, we may collect details such as your employment history and qualifications. If you submit a service inquiry form, we may collect information about the type of care or assistance you or your loved one may need. This information helps us respond accurately to your requests and provide personalized communication.
- How We Use Your Information. We use your information to review and process caregiver or employment applications, respond to service inquiries, and provide requested information about our care options. We may also use it to communicate regarding job opportunities, scheduling, or care services, improve our website and recruitment process, and comply with applicable legal and regulatory requirements. Your information is used solely for legitimate business purposes related to caregiving services and employment opportunities with 1Heart Caregiver Services
- SMS Communication and Consent. By providing your mobile phone number and opting in via our online form or other written means, you consent to receive SMS messages from 1Heart Caregiver Services related to your job application, service inquiry, scheduling, or care updates. Message and data rates may apply, and message frequency varies based on engagement. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us at s.manikonda@1heartcares.com. All text communications are managed securely through our messaging service provider and are used only for legitimate business purposes.
- Data Sharing and Disclosure. Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. - Data Security. We maintain administrative, physical, and electronic safeguards to protect your information from unauthorized access, disclosure, or misuse. Access to applicant, client, and communication data is restricted to authorized personnel only.
- Data Retention. Your personal information is retained only as long as necessary to fulfill the purposes described in this policy or as required by applicable laws and regulations.
- Your Rights. You have the right to access, correct, or request deletion of your personal information. You may also withdraw your consent for communications or data use at any time by contacting us at s.manikonda@1heartcares.com
- Updates to This Policy. We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised effective date.
- Contact Us. If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us at: s.manikonda@1heartcares.com