When you call 1Heart for in-home care services, you don’t just get matched with a caregiver. You work with a team of professional, experienced care professionals who will do their best to make sure that the highest standard of care is provided throughout the length of our services.
Our team is comprised of Staffing and Client Care Managers who will work closely with you starting with the initial Assessment, making the Plan of Care and carefully selecting the perfect caregivers to suit the needs, interests and preferences of your loved one.
We manage everything so that you don’t have to. We also handle long-term care insurance claims and payments to make the process easy for families and our care recipients.
For your total peace of mind, our team is available 24/7 to address your needs or concerns.
Our Trusted and Dedicated 1Heart Team
HR and Staffing Managers
Our Recruitment Specialists and Staffing Managers are responsible for recruiting, vetting, training and matching caregivers with clients. They work with Client Care Managers to oversee all aspects of staffing, supervising and coordinating client care.
Client Care Managers
Client Care Managers oversee clients’ care, ensuring the highest standard of professionalism, reliability and responsibility from our caregivers as well as the Staffing team. Client Care Managers performs the Care Assessment and creates the Plan of Care that will best serve the needs of the care recipient. He or she works directly with families as well as coordinates with health care professionals in charge of the care recipient’s health to make sure that the Plan of care for the senior is met.
We choose our caregivers carefully. We employ caregivers who are not only experienced, well-trained but also those who have the compassion to care for those in need. Our roster of caregivers has a diversity of personalities, skills, experience, and credentials.
Not only do we perform rigorous screening to find the most reliable, qualified and compassionate caregivers in the industry, but we also regularly train our caregivers to enhance their skills and ensure our client’s safety, health and wellness through our 1Heart Caregiver University.
All our caregivers are employees and bonded and insured for your protection. We are responsible for our caregivers’ payroll taxes and workers’ compensation insurance and employee benefits.
Our Core Values
Caregivers under our organization are able to provide professional quality care due to extensive training. Because of our recruiting standards and targets, from the start, we receive applicants who tend to be CNA/HHA/LVNs with a diverse background. Our 1Heart Caregiver University training, along with our professional development sessions allows all staff to conduct themselves in a professional standard in both attitude and practice.
The 1Heart Circle of Care guarantees continuance of care for clients from a rehabilitation facility or hospital, back to their home. Circle of Care offers full responsibility and accountability for caregivers assigned with dedicated client care managers that ensure that families we serve are fully informed and assisted in the challenges they are facing. Clients are served with utmost care and professional responsibility as agreed in the Plan of Care aimed at serving the best interests of the client and prevents hospital re-admission.
The dedicated care team responsible for the well-being of our clients is primarily comprised of our HR team, Client Care Managers, and Caregivers. We believe it is of the utmost importance that every member of the care team is on top of their duties in order to provide reliable services to our senior clients. By developing a culture of accountability and teamwork, every staff is able to efficiently and effectively work together in providing reliable quality care. Our clients can rely upon on every person of the 1Heart Family as a dependable source ready to help and always guarantee peace of mind.
The 1Heart Circle of Care
“Guaranteed Continuum of Care”
CCM will meet the care recipient and determine the level of care needed.
2. Plan of Care
CCM will discuss the detailed care plan with the family members to ensure that the care recipient’s specific needs are met.
CCM will discuss the physical and medical condition/requirements of the care recipient with the Staffing Officer to determine the best candidates for the case.
4. Caregiver Matching
CCM and Staffing Manager will provide the best-matched caregiver for the care recipient.
5. Start of Service
At this stage, CCM will discuss the Servioe Agreement with the care recipient, family, and/or conservator. They will customize the rates according to the level of service required. OCM will recommend and assign the best candidates who can start immediately
6. Case Management
CCM will manage each case, making sure that they are consistently being provided with excellent care and the care recepient’s progress is closely monitored.
7. Periodic Evaluation
CCM will do regular visitations to ensure that we are providing quality care and service that is best deserved by our care recipient.