1Heart Caregiver Services is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we handle your SMS (Short Message Service) information and the steps we take to ensure it remains confidential.

SMS/TEXT Communications

SMS communications are used to communicate with our clients; your name and phone number will be stored to our client database upon your approval and will not be shared with any third parties/affiliates.

If you consent to receive SMS from 1Heart Caregiver Services, you agree to receive SMS as a method of communication. This opt-in allows us to send important updates, such as scheduled appointments, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.

Information We Collect

When you communicate with 1Heart Caregiver Services via SMS, we may collect information such as your phone number, content of your messages, responding to your inquiries and providing customer support.

Use of SMS Information

The SMS information 1Heart Caregiver Services collect is used exclusively to provide you with important updates, appointment reminders, and relevant information regarding our homecare services.

1Heart Caregiver Services do not use this information for any purposes other than those for which it was collected and/or without your written consent.

Protection of Your SMS Information

1Heart Caregiver Services protect your privacy seriously and employ industry-standard security measures to protect your SMS information from unauthorized access, disclosure, alteration, or destruction.

1Heart Caregiver Services systems are designed to ensure that your data is safeguarded against unauthorized access, loss, or misuse.

Disclosure of SMS Information

1Heart Caregiver Services assures you that your SMS information will not be shared with any third parties or affiliates for marketing/promotional purposes.

1Heart Caregiver Services do not sell, trade, or otherwise disclose your SMS information to any external parties unless required by law, necessary to protect the rights, property, or safety of 1Heart Caregiver Services, its users, or others and your rights.

Your Rights

You have the right to access, correct, or delete your SMS contact or content data, except where retention is required by law. For assistance or to exercise your rights, please contact us at (844) 814-3278 or info@1heartcares.com.

Retention Policy

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Updates to This SMS Privacy Policy

1Heart Caregiver Services reserves the right update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.

Contact Us

If you have any questions or concerns about this SMS Privacy Policy or our privacy practices, please contact us at: (844) 814-3278 and/or info@1heartcares.com