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1023 N Hollywood Way Suite 207, Burbank, CA 91505

(818) 588-3102

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ABOUT 1HEART

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OUR SERVICES

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The 1Heart Circle of Care

Senior Care Services

The 1Heart Circle of Care is the foundation our in-home care agency uses to ensure our clients receive the best home care services possible. The Circle of Care model was developed to support 1Heart’s goal of zero hospital readmissions for those receiving care. Your 1Heart Client Care Manager (CCM) will guide your family throughout the entire Circle of Care process.

Our senior care staff is knowledgeable of Burbank and the surrounding area and will help you in determining what caregiving plan is most appropriate. The 1Heart Circle of Care model has been awarded several honors from professional associations for its high standards, and over the years, many families have provided testimonials about their experiences with our in-home care services.

If you or a family member want to talk about the companionship and caregiving programs we offer throughout Burbank, please call our office. We can talk with you about all of our in-home programs ranging from part-time companionship and transportation to medical appointments, shopping, or social outings to live-in caregiving for Alzheimer’s or dementia care.

Experienced Care with 1Heart Caregiver Services

Do you have a family member or loved one who might benefit from in-home senior care? Please call our Burbank office at (818) 588-3102 to discuss our flexible and affordable home care programs. Our care advisors will answer all questions and provide the information you need to make an informed choice.

How Does the Circle of Care Model Work?

1Heart’s Circle of Care model directs all services we provide to your family. The Circle of Care offers seven steps that start with your initial evaluation and move through to ongoing evaluation. Each step ensures that all home care services align with your family’s preferences and needs. As you read about each step, you’ll quickly see how different 1Heart Caregiver Services is from other senior care agencies in Burbank!

1. EVALUATION

For your first appointment, a 1Heart Caregiver Services Client Care Manager (CCM) will schedule an in-person visit to hear about your family’s care needs and preferences. We want you to ask as many questions as you like and discuss all concerns! Your CCM will use this information to create your in-home care plan.

2. PLAN OF CARE

Using the in-home care plan, your CCM will review with you our recommendations. Don’t forget that your services are flexible and can be changed at any time. 1Heart Caregivers will never lock you into a senior care contract.

3. STAFFING

The 1Heart Caregiver Services’ Staffing Officer works with your CCM to choose the best and most appropriate caregiver(s) for your family. Our staffing suggestions are based on the current needs and preferences outlined in your in-home care plan.

4. CAREGIVER MATCHING

Your CCM will review with you our suggestions for caregiver(s) staffing. We always try to offer choices for selecting in-home caregivers, and your opinions are always welcome!

5. START OF SERVICE

With your caregiver(s) selected, your CCM will schedule a time to finalize the Service Agreement. The rates and fees detailed in your Service Agreement are based on the current in-home care services. Because of the financial and legal nature of the Service Agreement, the care recipient, family members, or a conservator may wish to be present to review the document.

6. CASE MANAGEMENT

Your CCM manages all in-home caregiving and ensures our senior care services fulfill your Service Agreement. Your CCM routinely monitors all caregivers working with your loved one or family member to maintain 1Heart Caregiver Services’ professional practices and care standards.

7. PERIODIC EVALUATION

Your loved ones’ needs may change over time, and our flexible programming can quickly address those changes. Your CCM will routinely check in with you to discuss any modifications in needs or preferences. At 1Heart, we all take pride in serving as your “extended family” to help address your family’s needs.

1Heart Caregiver Services: We Can Help.

If your parents or loved one lives in the Burbank area and would like to explore the positive benefits and independence in-home care services can bring, we’d love to discuss how we can help. Call today and make an appointment with our advisors.

We look forward to meeting you, learning about your family’s needs, and answering your questions.