The health and safety of our employees, caregivers, care recipients, healthcare and business partners are our utmost priority. Learn More.

Company Overview

About 1Heart Care Services
When you call 1Heart for in-home care services, you don’t just get matched with a caregiver. You work with a team of professional, experienced care professionals who will do their best to make sure that the highest standard of care is provided throughout the length of our services.
Our team is comprised of Staffing and Client Care Managers who will work closely with you starting with the initial Assessment, making the Plan of Care and carefully selecting the perfect caregivers to suit the needs, interests and preferences of your loved one.
We manage everything so that you don’t have to. We also handle long-term care insurance claims and payments to make the process easy for families and our care recipients.
For your total peace of mind, our team is available 24/7 to address your needs or concerns.
Woman reviewing home service paperwork
Our Trusted and Dedicated 1Heart Team
HR and Staffing Managers
Our Recruitment Specialists and Staffing Managers are responsible for recruiting, vetting, training and matching caregivers with clients. They work with Client Care Managers to oversee all aspects of staffing, supervising and coordinating client care.

Client Care Managers
Client Care Managers oversee clients’ care, ensuring the highest standard of professionalism, reliability and responsibility from our caregivers as well as the Staffing team. Client Care Managers performs the Care Assessment and creates the Plan of Care that will best serve the needs of the care recipient. He or she works directly with families as well as coordinates with health care professionals in charge of the care recipient’s health to make sure that the Plan of care for the senior is met.
We choose our caregivers carefully. We employ caregivers who are not only experienced, well-trained but also those who have the compassion to care for those in need. Our roster of caregivers has a diversity of personalities, skills, experience, and credentials.
Not only do we perform rigorous screening to find the most reliable, qualified and compassionate caregivers in the industry, but we also regularly train our caregivers to enhance their skills and ensure our client’s safety, health and wellness through our 1Heart Caregiver University.
All our caregivers are employees and bonded and insured for your protection. We are responsible for our caregivers’ payroll taxes and workers’ compensation insurance and employee benefits.
Our Core Values
We are constantly operating with professionalism, accountability, reliability, and carrying out processes efficiently with a sense of initiative and interdependence while delivering results with the highest standards possible.
We consistently demonstrate sound moral and ethical principles at work. We act with honor and truthfulness with colleagues, caregivers, clients, healthcare and business partners.
At the very center of 1Heart is the innate sincerity and compassion we impart to each and every individual we encounter, as well as the company we work for and the families we serve.
The 1Heart Circle of Care

“Guaranteed Continuum of Care”

A pictorial of the 1 Heart Caregiver Services Circle of Care for Individual Caregiver Services.
1. Evaluation
CCM will meet the care recipient and determine the level of care needed.
2. Plan of Care
CCM will discuss the detailed care plan with the family members to ensure that the care recipient’s specific needs are met.
3. Staffing
CCM will discuss the physical and medical condition/requirements of the care recipient with the Staffing Officer to determine the best candidates for the case
4. Caregiver Matching
CCM and Staffing Manager will provide the best-matched caregiver for the care recipient.
5. Start of Service
At this stage, CCM will discuss the Servioe Agreement with the care recipient, family, and/or conservator. They will customize the rates according to the level of service required. OCM will recommend and assign the best candidates who can start immediately
6. Case Management
CCM will manage each case, making sure that they are consistently being provided with excellent care and the care recepient’s progress is closely monitored.
7. Periodic Evaluation
CCM will do regular visitations to ensure that we are providing quality care and service that is best deserved by our care recipient.